FAQs & RETURNS
Where is my order?
You can find your tracking information inside of your confirmation email.
How long will it take my order to ship?
Please allow up to 2-3 weeks from the time you place your order until the time it is shipped.
Does Channel 5 ship international?
Yes! We ship to almost all countries.
What about international duties and taxes?
Unfortunately, we have no control over these charges, as customs policies and import duties differ from country to country. Any customs or import duties are charged at the time of import at the destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges.
Is Channel 5 ethically sourced and sustainable?
We’ve worked hard to ensure that all of our brand partners represent our core values and mission statement. As a result, every item we sell is free from predatory labor practices, damaging environmental operations, or anything else that may hurt our community around the globe!
Who do I contact about my order?
Please send an email to email@example.com with your name and order number.
When I place an item in my shopping cart, am I guaranteed to receive the merchandise?
Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.
An item I want is sold out. When will it become available again?
If an item is listed as sold out, it is unavailable for purchase. You can sign up to receive restock notifications.
How do I find out when new styles are releasing and when?
You can stay updated with our latest releases by signing up for our newsletter or by following us on social media.
Can I edit the shipping address on my order?
Unfortunately, after an order is placed we are unable to edit or make changes to it. You can, however, attempt to update the shipping address directly with your selected courier service. Keep in mind, this process is never a guarantee, as it depends on the status of your shipment.
What are typical transit times for my order?
Domestic: 2-8 BUSINESS DAYS
We ship using USPS, DHL, and UPS
International: 3-12 Business Days depending on country and location
Unfortunately all sales are final, most of what we create are Limited Edition items! Unless we sent you the wrong size, item, or in any other way made an error with your order we can not accept refunds or exchanges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need proof of purchase.
To inquire about a return or exchange please contact us at firstname.lastname@example.org