Shipping policy

The following terms and conditions constitute our Shipping Policy.

Shipment Processing Time

All orders are generally processed within 3 -4 weeks, excluding weekends and holidays.

From time to time, we experience a high volume of orders that may result in additional shipping delays. If you have not received a shipment notification after placing your order, please feel free to contact us so we can resolve the issue.

Shipping Rates and Delivery Times

Shipping charges and delivery time estimates for your order will be calculated and displayed at checkout.

Although we do our best to ensure that orders are shipped as quickly as possible, order volumes and other factors may result in delayed processing times.

Channel 5 is not responsible for delivery delays that occur after your shipment has been accepted by a carrier. Please review our General Shipping and Processing terms above for additional information.

Shipments to P.O. Boxes or APO/FPO Addresses

Depending on carrier service availability, shipments to P.O. Boxes or APO/FPO addresses might not be available.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email and tracking number(s) once your order has been shipped.  Please allow up to 24 hours after obtaining a Shipment Confirmation for your tracking number to become active.

Customs, Duties and Taxes

Channel 5 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Channel 5 is not liable for any products damaged or lost during shipping. Please contact your selected shipment carrier to file a claim for any items that appear to have been damaged during shipping or have not arrived. We recommend that you save all packaging materials and damaged goods before filing a claim with the carrier.